Contact us

If you have any questions or comments regarding your policy, please call, or email us, as we would love to hear from you.

Customer Service

Phone (calling within Australia): 1300 728 016

Phone (calling outside of Australia): +61 (2) 8907 5075


Emergency assistance

Emergency assistance when & where you need it

When you are away from home travelling internationally, we hope you have the trip of a lifetime but should something go wrong, we’re here to help.

Our policy holders have access to our emergency assistance team 365 days of the year.

If you need assistance

Our emergency assistance hotlines are available 24-hours a day. When you call, please be prepared to provide:

  • a contact number we can call you back on
  • your policy number

Emergency contact numbers:

If you are calling from: Use this emergency number:
USA/Canada 1855 306 9807
New Zealand 0800 167 011
Other Countries +61 (2) 8907 5597


To fax any information, use this number: +61 (2) 9954 6250.

If you experience difficulty contacting us from any of the country-specific numbers above, please call
+61 (2) 8907 5597.

Cover-More Postal Address

Cover-More Insurance Services

Private Bag 913, North Sydney,

NSW, Australia, 2059